• If you are not satisfied with your order, we offer a 30-day return policy for a full refund.
• To be eligible for a return, the item(s) must be in the original packaging, unworn and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.
• To initiate a return, please email us at help@warmellow.com within 30 days of the delivery/receipt of your order. Once we have received and inspected your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed and applied to your original payment method within 5-10 business days. Please note that it may take some time for the refund to be reflected on your bank or credit card statement.
• Please note that if you return an item from a bundle, your order will no longer be eligible for the bundle's original price.
• Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.

We strive to make the return process as easy as possible for our customers. For all eligible returns, whether for a refund or exchange, we provide a free return shipping label and instructions on how to send your package back to us. Simply contact our friendly team at help@warmellow.com, and they will assist you with the return process.

We offer exchanges for our blanket hoodies within 30 days of the purchase date. To be eligible for an exchange, the item(s) must be in the original packaging, unworn and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.

Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.

Bundle and Exchange Policy:

Exchanging Items Within a Bundle:

• If you wish to exchange an item within a bundle for a different design of the same size category (e.g., adult for adult, kids for kids), no additional charges will apply.
• The returned item must be in its original packaging, unworn, and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.

Exchanging Between Different Sizes or Bundles:

• Exchanging an item from a bundle for a different size (e.g., adult for kids) or a different bundle will void the original bundle pricing.
• The new pricing will be based on individual item prices or new bundle prices.
• Any price difference must be paid before we process the exchange.

One-Time Free Return and Exchange Policy:

• Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.

To initiate an exchange, please email us at help@warmellow.com within 30 days of the purchase date. Once we have received and inspected your returned item, we will process the exchange for you.

We apologise for any inconvenience that has led to your request for a refund. Once we have approved your refund request and processed it on our end, we will send you a confirmation email. Please allow 5-10 business days for the refund to be reflected in your account, as this time frame may vary depending on your bank's processing times.

We are sorry to hear that you are not completely satisfied with your purchase and would like to request a refund. At Warmellow, we strive to ensure that all of our customers are happy, so we offer a full refund for returns of our blanket hoodies within 30 days of the purchase date.

To be eligible for a refund, the item(s) must be in the original packaging, unworn and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.

To initiate a refund, please email us at help@warmellow.com within 30 days of the purchase date. Once we have received and inspected your returned item, we will process the refund for you. You will receive a confirmation email once the refund has been approved and processed, and it may take 5-10 business days for the refund to be reflected in your account. Please note that it may take some time for the refund to be reflected on your bank or credit card statement.

Please note that if you return an item from a bundle, your order will no longer be eligible for the bundle's original price.

Note: Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.

To expedite the return and exchange process, we recommend returning the item you have and placing a separate order for the new item. This will allow us to process the return and exchange as quickly as possible. Please note that all returns and exchanges are subject to our return and exchange policy, which requires the item(s) to be in their original packaging, unworn and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.

Note: Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.