Refund policy

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused, unworn, in its original packaging with all tags, labels, and satin drawstring bag(s) and bow attached. You’ll also need the receipt or proof of purchase.

Eligible Products:

• If you want to return a wearable blanket hoodie, it should be unused, in its original packaging, and in the same condition as when you received it.
• You have to start the return process within 30 days from the purchase date.
• Eligible products include items that are damaged, defective, incorrect, or missing parts or accessories.
• We offer free return shipping for all eligible returns and exchanges. To initiate a return, please contact us at help@warmellow.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Ineligible Products:

• Opened, used, or worn items
• Products without original packaging or labels
• Personalized or customized items
• Non-returnable or final sale items

Damages and Issues:

• Upon receiving your order, please inspect it and contact us immediately at help@warmellow.com if the item is defective, damaged, or if you receive the wrong item. We will promptly evaluate the issue and strive to rectify it.
• You are responsible for the cost of return shipping for change of mind or wrong order returns.

Refunds:

• Refunds are processed within 5-10 business days once we've received and inspected your return. We will notify you via email when your refund is approved and processed. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at help@warmellow.com.

Bundle and Exchange Policy:

Exchanging Items Within a Bundle:

• If you wish to exchange an item within a bundle for a different design of the same size category (e.g., adult for adult, kids for kids), no additional charges will apply.
• The returned item must be in its original packaging, unworn, and unused, with all tags and labels attached, as well as the satin drawstring bag(s) and bow.

Exchanging Between Different Sizes or Bundles:

• Exchanging an item from a bundle for a different size (e.g., adult for kids) or a different bundle will void the original bundle pricing.
• The new pricing will be based on individual item prices or new bundle prices.
• Any price difference must be paid before we process the exchange.

To initiate an exchange, please email us at help@warmellow.com within 30 days of the purchase date. Once we have received and inspected your returned item, we will process the exchange for you.

One-Time Free Return and Exchange Policy:

• Free returns and exchanges are allowed only once. Any further returns or exchanges will be at the customer's expense.